Shipping policy

At Lush Cheveux Ltd, every order is carefully quality checked, photographed and securely packaged before being dispatched. We are committed to ensuring your order arrives safely and in excellent condition.

Please read the information below regarding our processing and shipping times.

 

Processing Time:

Processing time refers to the time required to prepare your order before it is dispatched.

Our estimated processing times are:

Virgin Hair Collection

• 3–7 business days

Raw Hair Collection

• 7–14 business days

Please note that business days exclude weekends and UK public holidays.

Orders placed after business hours, on weekends or on public holidays will begin processing on the next available business day.

During collection launches, promotional periods, public holidays or exceptionally busy periods, processing times may be slightly extended. Should there be any significant delays, we will contact you using the details provided with your order.

 

Shipping Time:

Shipping begins once your order has been dispatched.

Please note that shipping estimates do not include processing times.

 

United Kingdom

Orders are shipped via Royal Mail Tracked & Signed.

Estimated delivery:

• 1–3 business days after dispatch.

 

Europe

Orders are shipped via DHL, UPS or FedEx, depending on the most suitable courier for your destination.

Estimated delivery:

• 2–7 business days after dispatch.

Please note that, following Brexit, some European destinations may experience customs processing delays which are outside of our control.

 

United States & Canada

Orders are shipped via DHL, UPS or FedEx, depending on the most suitable courier for your destination.

Estimated delivery:

• 2–5 business days after dispatch.

 

Rest of the World

International orders are shipped using the courier that best serves your destination.

Estimated delivery:

• 3–10 business days after dispatch.

Delivery times vary depending on your country and local customs procedures.

 

Shipping Fees

United Kingdom

• Royal Mail Standard (3–5 business days): £5
• Royal Mail Tracked & Signed (1–3 business days): £10

International

• DHL / UPS / FedEx Worldwide Shipping: £35

Shipping costs are calculated at checkout and may vary depending on the destination.

 

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to become active after receiving your dispatch confirmation.

 

Customs & Import Duties

International customers are responsible for any customs duties, import taxes or local charges imposed by their country’s customs authority.

Lush Cheveux Ltd has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for further information before placing your order.

 

Delays

While we aim to meet all estimated delivery times, occasional delays may occur due to circumstances beyond our control, including but not limited to:

• Courier delays
• Customs inspections
• Severe weather conditions
• Industrial action or strikes
• Public holidays
• Peak shopping periods

Once an order has been handed to the courier, delivery times are the responsibility of the shipping provider. Although we will always do our best to assist, Lush Cheveux Ltd cannot guarantee delivery dates.

 

Incorrect Shipping Information

Please ensure that all shipping information is entered correctly before placing your order.

Lush Cheveux Ltd cannot accept responsibility for parcels delayed, lost or returned due to incorrect or incomplete shipping information provided by the customer.

If a parcel is returned to us due to an incorrect address, additional shipping charges may apply before the order can be resent.

 

Appointment Booking

We strongly recommend that customers do not book hair appointments, installations, colouring services or consultations until their order has been delivered and thoroughly inspected.

Lush Cheveux Ltd cannot be held responsible for any losses, missed appointments, cancellation fees or other costs resulting from shipping delays or unforeseen courier issues.

 

Lost or Damaged Parcels

All parcels are securely packaged and photographed prior to dispatch.

If your parcel arrives damaged or appears to have been tampered with, please contact us within 48 hours of delivery, providing photographs of the parcel and its contents so we can investigate the matter with the courier.