Refund policy

At Lush Cheveux Ltd, we take great pride in supplying premium-quality human hair extensions and wigs. Every order is carefully inspected, quality checked and photographed prior to dispatch to ensure it meets our high standards.

Due to the hygienic nature of our products, all sales are final. We do not offer refunds, returns or exchanges for change of mind, incorrect purchases or personal preference.


Faulty or Incorrect Items:

If you believe you have received a faulty product, a manufacturing defect, or an incorrect item, please contact us as soon as possible by emailing lushcheveuxltd@outlook.com with your full name, order number, a detailed description of the issue and clear photographs or videos of the product.

Please inspect your order immediately upon delivery. Any concerns relating to a manufacturing fault or an incorrect item must be reported within 14 days of receiving your order. Claims submitted after this period may not be accepted.

Our team will carefully review your claim and determine whether the issue is the result of a manufacturing defect or an error on our part. If your claim is approved, we will provide instructions for returning the item where necessary. Returns must be authorised by us before being sent back.

If a refund is approved, it will be issued to your original payment method within 10 business days of receiving and inspecting the returned item. Please note that your bank or payment provider may require additional time to process the refund.


Please Inspect Your Hair Before Alteration:

We strongly recommend that all customers thoroughly inspect their hair before:

  • Installing
  • Wearing
  • Washing
  • Cutting
  • Colouring
  • Bleaching
  • Toning
  • Chemically treating
  • Applying heat
  • Making any other alterations


Once the hair has been installed, worn, cut, coloured, bleached, chemically treated or otherwise altered, it is deemed accepted by the customer and cannot be returned unless a manufacturing defect is confirmed.


For lace products, we ask that you inspect the lace carefully before cutting it. Once the lace has been cut, the product is considered accepted and cannot be returned unless a manufacturing defect is confirmed.


Manufacturing Defects:

Examples of manufacturing defects may include:

  • Receiving the incorrect product
  • Receiving the incorrect length
  • Receiving the incorrect texture
  • Significant construction faults on a wig
  • Genuine manufacturing faults identified upon inspection


Each claim is assessed individually by our team.

 

Non-Returnable Items:

We cannot accept refunds, returns or exchanges for:

  • Products that have been opened, worn or used
  • Products that have been installed
  • Products that have been cut or trimmed
  • Products that have been coloured, bleached, toned or chemically treated
  • Products that have been heat styled or altered in any way
  • Products damaged through improper care, maintenance or storage
  • Products altered by the customer or any third party
  • Products returned without prior authorisation
  • Orders where the customer has simply changed their mind or ordered the wrong product


Natural Human Hair Disclaimer:

As our products are made from 100% human hair, slight variations in colour, texture, curl pattern and overall appearance are completely natural and should not be considered defects. Product images are provided as a guide only, and colours may appear slightly different depending on your device’s screen settings.


Third-Party Alterations:

Lush Cheveux Ltd cannot accept responsibility for issues resulting from installation, colouring, bleaching, chemical processing, cutting, styling or maintenance carried out by the customer or any third party after delivery.


Our Commitment to Quality:

Every order is carefully inspected, quality checked and photographed before shipment. If your order arrives damaged, defective or incorrect, please contact us immediately so that we can investigate and resolve the issue as quickly as possible.


Contact Us:

If you have any questions regarding this policy or wish to report an issue with your order, please contact us at:

Email: lushcheveuxltd@outlook.com

We aim to respond to all enquiries within 24–48 business hours.

Nothing in this Refund & Returns Policy affects your statutory rights under applicable UK consumer law.